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Terms & Conditions – New You Lab

General Information


These Terms and Conditions (“Terms”) govern your use of the New You Lab website and online store. By browsing or placing an order on our website, you agree to comply with these Terms.

Company & Contact


New You Lab Our operates this website. For questions or concerns, please contact us via the provided email or phone number.

Products, Prices & Stock


All products, prices, and stock availability are displayed on our website. While we aim for accuracy, prices and stock may change without prior notice due to errors or updates. If a product is unavailable, orders cannot be placed, or they may be canceled with a refund.

Order Processing & Confirmation


We confirm your order after you place it. Orders will only be processed once payment is received and confirmed. Unsuccessful payments will not result in a valid order.

Payment & Charges


Payments can be made through the available methods (e.g., bank transfer, EFT, or other specified methods).
All prices are shown in the indicated currency. Any applicable taxes, shipping fees, or additional charges will be clearly displayed before checkout.

Shipping & Delivery


We use courier or delivery services to ship orders.
Estimated delivery times, fees, and other details will be provided during order confirmation.
Customers are responsible for providing accurate delivery information and addressing any delivery-related issues.

Refund, Return & Cancellation


If a product is out of stock or an order must be canceled, a refund will be issued.
Products already delivered cannot be returned unless otherwise stated.
All refund or return requests must follow our specified procedures and timeframes.

User Responsibilities


You confirm that you are at least 18 years old and legally permitted to order products.
You agree not to use the website for illegal purposes or violate any intellectual property or legal rights.

Intellectual Property


All content on this website—including text, images, logos, and data—is owned or licensed by us.
No part of the website may be copied, published, sold, or reproduced without our prior consent.

Warranty, Liability & Disclaimer


We do not provide any warranties, expressed or implied, regarding product quality, suitability, or performance.
Always consult a qualified health professional before using any product.
We are not liable for any damages, unmet expectations, or other risks arising from product use.

Changes to Terms


We may update these Terms at any time. Updates will be posted on the Terms page with the revision date. Continued use of the website after updates constitutes acceptance of the new Terms.

Governing Law & Dispute Resolution


These Terms and your use of the website are governed by the laws of [Your Country / Jurisdiction].
Any disputes will first be attempted to be resolved amicably. If unresolved, legal action may be taken.

 

Agreement


By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Contact us on WhatsApp Message Only 079 8270852

Medical Disclaimer:  products  offered on this website  are sold strictly for research purposes only.  they are not registered with the south african health products regulatory authority (sahpra) and are not intended for vetinary or human use, diagnosis, treatment or cure of any medical condition.  nothing on this site should be taken as medical advice.  always consult a qualified health care professional before making any decisions about your health.   

It is illegal to purchase these products if you are under the age of 18.

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© 2025 New You Lab - All rights reserved.

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